What is the Delivery Model of Managed IT Services?
In today’s fast-paced business environment, companies are increasingly turning to managed IT
services to meet their technology needs. Managed IT services refer to outsourcing IT functions
to a third-party provider who is responsible for monitoring and maintaining IT systems and
infrastructure. This allows businesses to focus on their core competencies while leveraging the
expertise of IT professionals. However, not all managed IT service providers offer the same
delivery model. In this blog post, we will discuss the different delivery models of managed IT
1. Onsite Managed IT Services
Onsite managed IT services involve a provider’s IT professionals working on-site at the client’s
location. This delivery model is suitable for businesses that require constant IT support or have
specific IT needs that require a physical presence. Onsite managed IT services providers may
provide IT professionals to work on specific IT projects, monitor and maintain IT infrastructure,
and provide end-user support.
2. Remote Managed IT Services
Remote managed IT services refer to IT professionals providing IT services remotely from the
provider’s location. This delivery model is suitable for businesses that do not require constant
on-site IT support or have a geographically dispersed workforce. Remote managed IT services
providers may provide IT support through phone, email, or chat, monitor and maintain IT
infrastructure remotely, and provide end-user support.
3. Hybrid Managed IT Services
Hybrid managed IT services refer to a combination of onsite and remote IT services. This
delivery model is suitable for businesses that require both on-site and remote IT support. Hybrid
managed IT services providers may provide on-site IT professionals for specific IT projects or
support and remote IT professionals for regular IT maintenance and support.
4. Cloud-Managed IT Services
Cloud-managed IT services involve a provider offering IT services through cloud-based
solutions. This delivery model is suitable for businesses that require IT support for cloud-based
infrastructure or have cloud-based applications. Cloud-managed IT services providers may
provide cloud migration, cloud infrastructure management, and cloud-based application
management and support.
5. Co-Managed IT Services
Co-managed IT services refer to a delivery model where the managed IT services provider
works in partnership with the client’s internal IT team. This model is suitable for businesses that
already have an IT department but require additional support or expertise for specific IT projects
or areas. Co-managed IT services providers may work with the client’s internal IT team to
manage IT infrastructure, provide specialized IT expertise, or support specific IT projects.
Choosing the right delivery model of managed IT services depends on the specific needs of
your business. Consider factors such as the size of your organization, the complexity of your IT
infrastructure, the level of IT support you require, and your budget. It’s also important to choose
a managed IT services provider that has the expertise and experience to provide high-quality IT
services and can work with your business to deliver customized solutions. By choosing the right
delivery model of managed IT services, you can streamline your IT operations, reduce
downtime, and ensure that your IT systems are always operating at their full potential.
6. Fully Managed IT Services
Fully managed IT services refer to a comprehensive delivery model where the managed IT
services provider assumes full responsibility for managing and maintaining the client’s IT
systems and infrastructure. This model is suitable for businesses that require end-to-end IT
support and want to focus on their core competencies without worrying about IT issues. Fully
managed IT services providers typically offer 24/7 monitoring and support, proactive
maintenance, and rapid response to IT issues.
In this delivery model, the managed IT services provider takes a proactive approach to IT
management, identifying and resolving potential issues before they become significant
problems. Fully managed IT services providers may also provide strategic IT planning,
budgeting, and forecasting to help businesses align their IT systems with their overall business
Choosing the right delivery model of managed IT services requires careful consideration of your
business needs and objectives. It’s essential to choose a provider that offers a delivery model
that aligns with your business goals and provides high-quality, customized IT services. With the
right managed IT services provider, you can focus on growing your business while leaving the
management and maintenance of your IT systems to the experts.
In conclusion, managed IT services offer businesses a cost-effective and efficient way to
manage their IT needs. However, the delivery model of managed IT services can vary, and it’s
essential to choose a delivery model that aligns with your business needs. Whether you choose
onsite, remote, hybrid, or cloud-managed IT services, ensure that the provider is experienced
and can deliver high-quality IT services to support your business growth.