Many people areusing mobile messaging applicationscontinuously in communicating with others. Employees in industries such as public service and financial also use these to connect with their clients. Several laws require businesses in these types of sectors to monitor instant text message recording and voice calls.
Even though the fact remains that many are using mobile phones to stay connected, there comes the difference in the phones they use, with iOS or Android devices available. They have their privacy guidelines, affecting business text archiving for companies.
There is no universal archiving message solution for companies to use. However, firms havevarious options when archiving messages and figure out if their advantages would work well for their organization’s needs.
- Over-The-Top Application
This mobile archiving option is recommended for companies with employees using both iOS and Android devices.It supports any carrier, but it can have a higher cost of ownership and requiring end-user training.
- Mobile Archiving Agent
This option captures data on the device, and it is used only for monitoring messages. However, it only supports Android devices, having limitations on the type of device it can accommodate.
- In-network Capture
In this option, messages are directly received from the carrier’s network. It is easy to deploy with no applications involved. However, it is only available for selected carriers and requires a fee per device.
If you’re looking for more information about the top pitfalls of Mobile Archiving, here is an infographic created and designed by TeleMessage.